Last modified: 2 September 2023

 

We take every care to ensure that Tack One products are secure in order to protect the privacy of our valued customers. We constantly strive to improve our safeguards for security and personal information in accordance with all applicable laws and regulations, and we welcome all reports from our customers about product-related security or privacy issues. Any information you supply to Tack One will only be used to help resolve the security vulnerabilities or issues you have reported. This process may include contacting you for further relevant information.
 

How to report a security vulnerability or issue to Tack One

We welcome all reports about security-related issues, incidents and privacy concerns, and we invite you to contact us about such matters via security specific support email address. In order for us to deal swiftly with your concerns, please make sure to send in the following information to the support email address security@tackgps.app. Tack One will acknowledge receipt of suspected vulnerability reports generally within 7 business days and regular progress updates will be provided until the vulnerability is resolved.
 

1. Your full name, and a means of contacting you. This can be an email address, a phone number or any other preferred way we can use to get in touch with you. If you provide a phone number, please include the full country code, area code and extension number (if applicable).

2. Full and detailed information about the issue you wish to report. This should include the following information, as applicable:

   • The name of the Tack One service(s) or system(s) that your concern relates to.

   • The product type, product name and model number of the affected hardware products.

   • The name, description and version number of any affected Tack One software products.

   • A full and detailed description of the problem or issue, along with any background information that you believe is relevant, and any other pertinent information that may help us reproduce and/or resolve the issue.

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Responsible reporting guidelines

Tack One appreciates all contributions from customers and the wider Tack community that help to improve the security of our products and services. However, we kindly request that you act responsibly and bear in mind the following when investigating or reporting any issues:

1. Do not attempt to access or modify any Tack One services, systems, products or software without authorization.

2. Do not disclose, or modify, destroy or misuse any data you may discover.

3. All information given to or received from any party relating to the reported issues must remain completely confidential.

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What happens next?

Once we have resolved the reported issue(s), we will provide a suitable solution to all affected customers. We will treat this with the utmost priority and make the solution available as soon as it is practical to do so.

 

Tack One will also maintain a list of the latest software updates, along with descriptions of the issues that have been fixed. Although we will notify customers wherever possible, we also recommend that customers visit this page regularly to make sure they are aware of the latest updates.

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Security support duration

Tack One will provide updates to our devices up to 31 Jan 2025, and extended support may be provided after the stated date.

 

Contacting Us

If you have any inquiries, questions, comments or complaints about the security advisory page, Please feel free to contact security@tackgps.app.